After-Hours Support, Simplified.
Use this portal to open IT or Maintenance tickets after hours. Your request is sent to the on-call team via PagerDuty and tracked in our After Hours dashboard.
- Secure sign-in with your HMH Microsoft 365 account
- Automatic routing to IT or Maintenance
- View the status of your recent tickets
For urgent patient safety issues, always follow normal escalation procedures first.
Status Overview
IT On-Call
Online
Maintenance On-Call
Online
Submitted tickets appear in your dashboard once you sign in.
When to use this portal
- Evenings, nights, weekends, holidays
- System outages, login issues, device failures
- Facility issues (temperature, lights, leaks, etc.)